Frequently Asked Questions

1. What is CatyPlay?

CatyPlay is a brand created by passionate cat lovers who want to bring joy and enrichment to cats everywhere. We design and sell high-quality cat toys that encourage play, exercise, and happiness for your feline friends.

2. What types of toys do you offer?

We offer a wide range of toys — from interactive teaser wands and play balls to plush mice and scratching toys. Each product is designed to keep your cat active, curious, and entertained.

3. Are your toys safe for cats?

Absolutely! All of our toys are made from pet-safe material. We carefully test each design to ensure it’s safe for cats of all sizes and ages.

4. How can I place an order?

You can easily shop through our website. Just add your favorite toys to the cart, go to checkout, and follow the simple steps to complete your order.

5. How long does delivery take?

Our standard shipping time is 7–10 business days, depending on your location. You’ll receive a tracking number once your order has been shipped so you can follow your package every step of the way.

6. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment options available at checkout.

7. Can I return or exchange an item?

Of course! If you’re not completely satisfied with your purchase, you can return or exchange it within 14 days. The product must be unused and in its original packaging.

8. My cat doesn’t like the toy — what should I do?

Every cat is unique! Sometimes it takes a little time for them to get used to a new toy. Try playing together or adding a bit of catnip to spark their interest. If your cat still isn’t a fan, contact our customer support — we’ll be happy to help.

9. How can I contact you?

You can reach us anytime through our contact form on the website. We love hearing from fellow cat lovers!