Frequently Asked Questions

1. What is CatyPlay?
CatyPlay is a brand created by passionate cat lovers who aim to bring joy and enrichment to cats everywhere. We design and offer high-quality cat toys that promote play, exercise, and happiness.

2. What types of toys do you offer?
We offer a wide variety of toys, including interactive teaser wands, play balls, plush mice, scratching toys, and more — all designed to keep your cat active and entertained.

3. Are your toys safe for cats?
Yes! All our products are made from pet-safe materials. Each toy is carefully tested to ensure safety for cats of all sizes and ages.

4. How can I place an order?
Simply shop through our website, add your favorite items to the cart, and follow the checkout steps to complete your order.

5. How long does delivery take?
Our standard international delivery time is 7–10 business days. You will receive a tracking number once your order has shipped.

6. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.

7. Can I return or exchange an item?
Yes. If you are not completely satisfied, you may return or exchange unused items within 14 days. See our Return & Refund Policy for full details.

8. My cat doesn’t like the toy — what should I do?
Every cat is unique! Try playing together or adding catnip to spark interest. If your cat still isn’t a fan, feel free to contact our support team.

9. How can I contact you?
You can reach us anytime through our contact form. We love hearing from fellow cat enthusiasts!

Company Information
AV ECOM LIMITED
Registration Number: 79245572
FLAT 2304, 23/F HO KING COMM CENTRE
2–16 FA YUEN STREET, MONG KOK
HONG KONG