Return & Refund Policy

We want you and your cat to be happy with your purchase! If you’re not satisfied, please review our return and refund terms below.

1. Eligibility for Returns

  • Items must be returned within 14 days of delivery.

  • Products must be unused, unwashed, and in original packaging.

  • Proof of purchase is required.

2. Non-Returnable Items

We do not accept returns on:

  • Perishable goods (e.g., treats, food)

  • Personalized or custom items

  • Clearance or final sale products

3. Return Process

  1. Contact us to initiate a return.

  2. Ship the item back to the address provided.

  3. Once received and inspected, we’ll notify you of approval or rejection.

4. Refunds

Approved refunds will be issued to the original payment method within 5–10 business days after inspection.

5. Exchanges

We only replace defective or damaged items. If you need an exchange, please contact us within 7 days of receiving your order.

6. Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or sent in error.